Legal
Legal & policies
The documents that govern STRIKEHEART, the game and this website – privacy, terms, purchases, community rules and how to reach us.
- Version 1.3
Privacy Policy
How personal data is processed in the STRIKEHEART game, on strikeheart.com and in support – what we collect, why, how long, who receives it and your rights.
- Version 1.3
Terms of Service
The rules for using the STRIKEHEART game, its online features and strikeheart.com: accounts, fair play, communication, virtual items, sanctions and your rights.
- Version 1.1
End User Licence Agreement
The licence under which you may install and use the STRIKEHEART game and its content, and the restrictions that protect the game and other players.
- Version 1.1
Account Deletion Policy
How to delete your STRIKEHEART account – in the game or by e-mail request without the game – what happens during the 30-day grace period and what we must keep.
- Version 1.1
Purchases & Virtual Goods Policy
How in-game purchases work in STRIKEHEART: Gold and Soul Orbs, Soul Summon and its published odds, season passes, delivery, restoring purchases and regional restrictions.
- Version 1.0
Refund Policy
How refunds for STRIKEHEART in-game purchases work: refunds through Apple or Google, what we can help with, and what happens to items when a payment is reversed.
- Version 1.2
Community Guidelines
How to play fair and treat others well in STRIKEHEART – in matches, chat, voice and usernames – and how reporting, blocking and enforcement work.
- Version 1.2
Voice & Messaging Policy
How messaging and voice chat work in STRIKEHEART: who can contact you, filtering, what is stored and for how long, voice chat that is not recorded continuously, report evidence and moderator access.
- Version 1.3
Cookie Policy
strikeheart.com uses no cookies, no analytics and no advertising trackers. This policy explains the three small functional values the website stores in your browser – your language choice, your motion preference and a note that the home-page opening has already played – and the server logs kept by our host.
- Version 1.2
Support & Complaints Policy
How to get help with STRIKEHEART – which address to use for support, privacy, security and business, what to include, and how complaints and escalations are handled.
- Version 1.3
KVKK Information Notice
Information under Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK): who processes your personal data in STRIKEHEART, for which purposes and on which legal grounds, to whom it is transferred, how it is collected and how to exercise your rights.
- Version 1.3
Account Restrictions and Sanctions Policy
Which measures we may take when the STRIKEHEART rules are broken – from warnings and chat mutes to suspensions and bans – how automatic measures work, how refunds are treated, how you are informed and how to ask for a review.
- Version 1.1
Legal Notice
Who operates STRIKEHEART and strikeheart.com: operator identity, legal form, address, registration identifier, official contact addresses, hosting and rights notices.
Questions about privacy or your data? Write to privacy@strikeheart.com