CG-1 · Why these guidelines exist
CG-1.1 STRIKEHEART is about competing hard and fair. These Community Guidelines apply everywhere in the Game: in matches, direct messages, lobby chat, quick messages, voice chat, usernames, display names and profiles. They are part of the Terms of Service.
CG-2 · Respect every player
CG-2.1 Do not harass, bully, threaten, insult or intimidate other players.
CG-2.2 No hate speech or discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or any similar characteristic.
CG-2.3 No spamming, flooding or repeatedly contacting someone who does not want to talk to you.
CG-3 · Keep content appropriate
CG-3.1 No sexual content, extreme violence, content that glorifies self-harm, terrorism or crime, or content involving minors in any harmful way.
CG-3.2 No illegal content, and no promotion of illegal goods, gambling or drugs.
CG-3.3 No links or advertising for other services, and no selling of accounts, currencies or items.
CG-4 · Protect privacy
CG-4.1 Do not share your own or anyone else's personal information – such as real names, addresses, e-mail addresses or other contact details, social-media handles or photos. Our filter masks many personal details automatically, but please do not try to get around it.
CG-4.2 Never share your password or sign-in codes. STRIKEHEART staff will never ask for your password.
CG-5 · Play fair
CG-5.1 No cheating, hacking, modified clients, bots, scripts or macros, and no exploiting bugs. If you find a bug, report it to support@strikeheart.com.
CG-5.2 No win-trading, match-fixing or deliberately losing to manipulate results, rankings or rewards.
CG-5.3 Do not leave matches on purpose, stay inactive (AFK) or disconnect deliberately. Online matches have rules for disconnects, inactivity and surrendering; breaking them can lead to penalties and lost points.
CG-5.4 Do not share, sell, buy or let someone else play your account to boost your rank.
CG-6 · Names and profiles
CG-6.1 Usernames must be 3–16 characters and must not be offensive, misleading, impersonate others or contain personal information. Usernames pass through our filter and can be changed once a month. We may reset a username that breaks these rules.
CG-7 · Voice chat
CG-7.1 Voice chat is available between friends and is off by default. The same rules apply in voice as in text. Voice chat is not recorded continuously and nobody listens to it live; if someone behaves badly in voice, block or mute them and report them. When you report a player during a voice session, the last part of that session (at most 60 seconds) is attached to your report as evidence (VM-5, VM-8).
CG-8 · No impersonation or scams
CG-8.1 Do not pretend to be STRIKEHEART staff, a moderator or another player. Do not try to trick others into giving you items, accounts or personal information.
CG-9 · Report and block
CG-9.1 You can report a player from their profile card or after a match, choosing a reason. When you report someone, the last 20 messages between you and that player and the match ID are attached as evidence; if you report during a voice session, the last part of that session (at most 60 seconds) is attached as well. Report evidence is seen only by authorised moderation staff and is kept for no longer than 12 months (VM-8, VM-9).
CG-9.2 You can block a player at any time. Blocked players cannot message you.
CG-9.3 In ranked matches, communication is limited to a set of quick messages and emotes.
CG-9.4 Do not abuse reporting – false or malicious reports are themselves a breach of these guidelines.
CG-10 · Enforcement
CG-10.1 Depending on how serious and how frequent a breach is, we may: give a warning; remove content; force a username change; mute chat for a period; restrict online features; remove rewards obtained unfairly; or suspend or permanently ban an account. Details are in the Account Restrictions and Sanctions Policy.
CG-10.2 Automatic measure: if several different players report the same player within a short time, that player's chat is muted automatically for a limited period. With the current settings, this happens when three different players report the same player within 60 minutes, and the mute lasts 24 hours. We may adjust these settings to protect the community. This automatic mute is a temporary protection, not a sanction decision. Our automatic filter and automatic measures only support our moderators: decisions on sanctions are based on review by a person.
CG-10.3 Serious breaches – such as threats, illegal content or cheating – may lead directly to a permanent ban and, where required by law, to reports to the authorities.
CG-11 · Appeals
CG-11.1 If you believe a measure against you is wrong, write to support@strikeheart.com with your Player ID, the measure concerned and an explanation. A person will review it and tell you the outcome; the procedure is described in AR-8 of the Account Restrictions and Sanctions Policy.
CG-12 · Younger players
CG-12.1 STRIKEHEART is intended for players aged 13 and over. Children under 13 may not create an account or use the Game. If we find that an account belongs to a child under 13, we close the account and delete its personal data (PP-9). Parents and legal guardians can contact privacy@strikeheart.com.
CG-12.2 Players aged 13 or over who are under 18 play under the Terms of Service, which require the consent of a parent or legal guardian (TOS-3.2). Please be especially respectful towards younger players.
CG-13 · Changes and contact
CG-13.1 We may update these guidelines as the Game and community grow. Questions: support@strikeheart.com.