DEL-1 · Overview
DEL-1.1 Your STRIKEHEART account and the data linked to it exist only in the Game and on our central game backend. The website strikeheart.com has no player login and stores no player accounts.
DEL-1.2 You can delete your account in two ways: (a) inside the Game (recommended, fastest), or (b) by sending a deletion request by e-mail, without signing in and without reinstalling the Game. The Account Deletion page in the Support section of strikeheart.com explains the same steps.
DEL-1.3 Deletion is permanent once the grace period (DEL-4) has ended. Progress, currencies, purchased items, friends and messages cannot be restored afterwards.
DEL-1.4 The Game is in development and has not yet been released; player accounts currently exist only in a test environment. This Policy applies to accounts in the released Game.
DEL-2 · Deleting your account in the Game
DEL-2.1 Open the Game, sign in, open the account settings and choose the option to delete your account.
DEL-2.2 To prevent accidental deletion, you must confirm by typing the confirmation word shown on screen.
DEL-2.3 If you are offline, your local data is removed from the device and the request is queued and sent automatically the next time the Game connects to our servers.
DEL-3 · Requesting deletion without the Game
DEL-3.1 Send an e-mail to privacy@strikeheart.com with the subject "Account deletion request" and include: your STRIKEHEART Player ID or username; the sign-in method you use (Apple, Google, Facebook or STRIKEHEART e-mail); and, for e-mail accounts, the account's e-mail address. If you can, write from the e-mail address linked to your account.
DEL-3.2 Before deleting anything we verify that the account belongs to you, so that nobody can delete another player's account. We do this through a channel linked to the account – for example a confirmation sent to the account's verified e-mail address or shown inside the Game – or by asking for information that only the account holder can provide. If ownership cannot be verified, we do not delete the account and tell you why.
DEL-3.3 We will never ask for your password, sign-in codes or payment details. Do not send them.
DEL-3.4 Once your request is verified, deletion follows the same process as a deletion started in the Game (DEL-4 to DEL-6). We confirm receipt of your request and its result by e-mail to the address you wrote from. We conclude your request within 30 days of receiving it at the latest, as required by Article 13 of the KVKK; for requests sent by e-mail, the grace period therefore ends no later than 30 days after we receive the request.
DEL-3.5 This e-mail route is also the data-deletion instruction for accounts created with Facebook Login.
DEL-4 · The 30-day grace period
DEL-4.1 After a deletion request made in the Game, your account is scheduled for erasure 30 days later. The grace period protects you against accidental or unauthorised deletion.
DEL-4.2 During the grace period your sign-in sessions are ended. If you sign in to the account again during the grace period, the deletion is cancelled; this also applies to requests sent by e-mail.
DEL-4.3 When the grace period ends, the data linked to your account is erased from our active systems.
DEL-5 · What is deleted
DEL-5.1 Erased: your profile (display name, username, avatar), birth year and country, sign-in identities linked to the account, progress, currencies and owned items, friends and friend requests, messages, blocks, ratings and ranks, notification settings and other account data.
DEL-5.2 Sign in with Apple: we revoke our access at Apple and delete the stored token. Google and Facebook: we delete the link to your Google or Facebook identity; you can additionally remove STRIKEHEART from the apps connected to your Google or Facebook account in their settings.
DEL-6 · What we keep after deletion
DEL-6.1 Some data must or may be kept after deletion, limited to what is necessary:
- Purchase and transaction records – kept for the periods required by tax and commercial law (five years under Article 253 of the Tax Procedure Law No. 213 and, where the Turkish Commercial Code applies to us, ten years under its Article 82), linked only to a deleted account ID.
- Online match results – kept only in anonymised form ("Deleted player"), without any link to you, so that other players' match histories remain correct.
- A minimal deleted-account marker – the account ID marked as deleted, without birth year or country, to prevent re-use of IDs and misuse.
- Moderation records – the log of staff moderation decisions is kept as an accountability record, with the link to your account removed.
- A minimal record of your request – request date, type, verification method and completion date, kept as long as needed to show that the request was handled and to establish, exercise or defend legal claims.
DEL-6.2 Data may remain in backup copies until those copies are overwritten in the regular backup cycle. Backups are protected and used only to restore our systems.
DEL-6.3 Messages you sent to other players are deleted when they expire (30 days) or with your account, whichever is earlier. Report evidence (messages and any voice clip) that concerns an open report may be kept until the report has been resolved and any review has been completed, and no longer than 12 months after the report. A record requested by a competent authority is preserved for as long as the law requires (see PP-8.3 and PP-8.4 of the Privacy Policy). Technical voice-connection records and voice-chat diagnostic and performance data at our voice provider Vivox (Unity Technologies) are linked only to a pseudonymous identifier, not your Player ID, and are deleted automatically within at most 30 days.
DEL-7 · Purchases and deletion
DEL-7.1 Deleting your account removes all items and currencies, including purchased ones, and does not by itself result in a refund. Refunds for purchases are handled as described in the Refund Policy. Your statutory consumer rights are not affected.
DEL-7.2 Deleting the Game from your device does not delete your account.
DEL-8 · Getting a copy of your data first
DEL-8.1 Before deleting, you can request a copy of your account data in a machine-readable (JSON) format at privacy@strikeheart.com. Where the Game offers an export option in its account settings, you can also use that option.
DEL-9 · Contact
DEL-9.1 Deletion and privacy questions: privacy@strikeheart.com. General support: support@strikeheart.com.